Privacy Policy

Our confidentiality guidelines

When providing personal information to us (Home Caring Group) you can be sure that your information will be kept confidential under the following guidelines:

Information we may collect

  • Name
  • Contact information (including email address)
  • Demographic information (postcode, preferences, interests)
  • Information relevant to customer surveys and/or offers

What we do with information we collect

  • Internal record keeping
  • Continuous improvement
  • Promotional materials such as newsletters or special offers
  • Market research if required
  • We may contact you for the purposes of our business

Is the information we gather secure?

  • Yes, information gathered from our website is kept secure in order to satisfy legal obligations. We have in place physical, electronic and managerial procedures to safeguard your information. We take all reasonable steps to ensure you are aware of our record keeping and will only disclose any information as required by our privacy policy (ie. As authorised or required by law or a court/tribunal order). In any other circumstances, we will always gain your consent before disclosing any personal information.
  • You may request details of your personal information at any time under the Data Protection Act 1998 and Australian Privacy Principles 2014, however, a small fee may be payable. Please request at any time to cs@homecaring.com.au

For further information on our Privacy and Confidentiality Policy, or how to access or correct your current information, please contact cs@homecaring.com.au, call 1300 875 377 or use the Contact Us page. You may also direct any complaints relating to the Australian Privacy Principles and find out how we would deal with such a complaint through the email address or phone number listed.