FAQ

Franchising is about being in business for yourself but not by yourself.

Franchising is where the Franchisor licences the Franchisee the right to distribute and market a product or service and use their business name and / or trademarks for a fixed period, in return for a fee and a share in the income generated.

Under the Home Caring franchise system, the Franchisee has the opportunity to conduct a business using the Home Caring brand names, systems and products.

According to the Franchising Code of Conduct, a business is deemed to be a franchise where:

• There is a written, oral or implied agreement;
• One party (the Franchisee) is granted the right to carry on a business of offering, supplying or distributing goods or services under a system or marketing plan, which is substantially determined, controlled or suggested by the other party (the franchisor);
• The operation of the business will be substantially or materially associated with the franchisor’s trademark, advertising or commercial symbol; and
• Before starting or continuing the business, the Franchisee must pay or agree to pay the franchisor an amount, whether an initial fee, ongoing royalty or other payment.

Starting a new business can be risky. By purchasing a franchise, you can reduce the risk to some extent as you are buying a business with an established, successful business system and brand. In addition, you receive comprehensive initial training and ongoing support, advice and training.

You have already started the journey. This process can take time, as both parties need to be sure that the right decisions are made. Simply contact us by completing the enquiry form on the Contact Us page. Also see Stages of Entry on this web site.

Yes!. However in some cases an investor may be working with another party, such as a Registered Nurse whose role is to manage the franchise, especially if that person has a depth of experience in the sector.

We believe that the best head-start you can give your business is to commit yourself to it so as you can fully understand every aspect of the operation.

The Initial Franchise Fee is your payment for the grant by us of the right to use the valuable intellectual property, which includes the brand names, operational systems, existing business relationships and the Home Caring business opportunity.

As a Home Caring Franchisee, you will receive a comprehensive Training Program on all aspects of your Home Caring business, customer service techniques including finding and retaining client, and hands-on training in the management of the business day to day.

During the training, you will also develop an Initial Marketing Program designed to assist you to establish your Home Caring Location.

Provided that you have complied with our policies and procedures during the initial term and notify us of your wish to renew within the required time, you will be able to renew your franchise for a further two terms.

You should be aware there are a number of requirements set out in the Franchise Agreement that need to be met before your franchise can be renewed and you will have to pay the legal costs of arranging the renewal. You also have to sign a new Franchise Agreement which may contain new or altered conditions. If you have proven to be a successful Franchisee, it is in our interests to have you renew. Full details of how this works is included in the Disclosure Document.

You will be given the opportunity to lock in a particular territory providing it is still available. The lock in procedure will be discussed in more detail in the interview stages.

We are looking to establish locations across the whole of Australia.

We have used a specialist Geodemographic company to assist us in the establishment of Marketing Areas, based on the numbers of people that need care in the home. The information also provides the numbers of people enjoying government financial support as well as the numbers of people whose first language is other then English.

Your chosen location will be based on the potential target market of potential clients requiring care. It will be an exclusive marketing territory and the franchisor will not open a competing outlet or franchise another outlet within that territory. Whilst you will have an exclusive marketing area, the nature of the business is that you are able to service use your existing contacts outside your territory and you can offer services to clients wherever they live.