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Thinking of running your own NDIS business? Starting out on your own can be daunting, but for many health professionals and service providers, it’s a great opportunity to build future career success while doing what you love. Here are 10 tips on how to start a successful NDIS business.
1. Make sure you have a strong business plan
A well thought out business plan is a roadmap for your business, helping you make informed decisions, stay on track toward your goals, and prioritise what needs to be done in the set up phase. Your business plan should outline your mission, vision, and specific objectives, target market, services, pricing strategy, and financial projections.
2. Understand the NDIS framework
Although registering your support business with the NDIS is optional, registered NDIS businesses have access to clients whose plans are managed by the NDIS, and can offer more specialised services such as specialist disability accommodation. Either way, take the time to familiarise yourself with the NDIS and its pricing structure, policies, guidelines, and eligibility criteria. You’ll also need to stay updated on any changes to ensure compliance.
3. Build a strong team
Having the right team around you is crucial for success. Whether you need support workers, healthcare professionals, case managers or admin staff, make sure your team members all share the same vision, passion, and approach to care as you, and have all the necessary qualifications and certifications to provide quality care.
4. Put your clients first
The NDIS is a person-centred scheme that focuses on choice and control for participants. Putting your client’s needs and goals at the centre of your service will ensure high quality service that genuinely meets people’s needs. You’ll offer a better service, which results in happier clients who enjoy great outcomes.
5. Be robust with compliance and documentation
Running an NDIS business means maintaining accurate and comprehensive records, adhering to all standards, and having a quality assurance program to continually assess and improve your services. It’s helpful to have the right system in place, so you can cut down on time spent on processes while ensuring compliance and accuracy.
6. Build your client network
A marketing strategy can help you promote your services to your target audience, and reach potential clients. Community networking events, flyers, event sponsorships, email marketing, social media, and running advertising in local newspapers are all great ways to get the word out about your business.
7. Don’t stop learning
Stay updated with the latest developments in disability support and the NDIS, along with ways to better manage your team and effectively run your business. If you have a team, encouraging them to engage in ongoing training and professional development to enhance their skills and knowledge.
8. Get support
Tap into the wisdom of those who run successful NDIS businesses. Getting business coaching, having a mentor, or partnering with a franchise are all ways you can get the support you need to learn from mistakes and steer your business in the right direction.
9. Focus on quality
For most clients, accessing care is about significantly improving the quality of their lives. That means that the quality of your service really matters. Providers that are the most successful (and have the most word of mouth recommendations) are those that provide excellent support that genuinely cares for the client, helps them reach their goals, and makes an impact on their daily experience of life.
10. Strengthen your communication skills.
Service provision involves a lot of communication, especially if we are to treat each client as a valued individual, not a task to tick off a list. Clients appreciate providers who are easy to talk to, speak clearly, are approachable, and are always ready to take on feedback. Great communication goes a long way towards strengthening your relationships and building a successful NDIS business.
Do you want to start as a 50/50 partner in a ready-to-run registered NDIS provider with a salary, training and full support?
Home Caring partners with highly motivated franchisees, supporting them to build a successful home care franchise. Along with our 50/50 financial partnership, you’ll receive the ongoing support and training you need to achieve business success – and the lifestyle you’ve dreamed of. Our team of experts provide:
For more information about starting your own home care franchise, please get in touch.